FAQ
FREQUENTLY ASKED QUESTIONS
WHO
Academics, students and staff of the EUI, students and staff of the ESE, UNICEF members, patients with Cigna insurance, ERASMUS students and all other students of the universities and private schools in Florence benefit from reduced fees.
EUI MEMBERS WITH JSIS
Patients with JSIS pay in the doctor’s office and will be refunded 85% of the fee by JSIS.
CIGNA
For patients with Cigna health insurance direct billing is possible. There are no additional costs in the office for most of the services during the working days. Patients with Cigna individual contracts are asked to check coverage for general practicioner before the consultation.
ALL OTHER INSURANCES
The patient pays in the office and gets an invoice with diagnosis and treatment for the insurance. Normally there are no problems to be refunded by the health insurances. German ERASMUS students who are covered by the public health insurance (gesetzliche Krankenversicherung) are also reimbursed.
LOCATIONS
We have two doctor’s offices. One is located in Campo di Marte/Le Cure in Via Antonio Cocchi, 18 not far away from San Domenico and Fiesole. The other is located in the City Center in Via Ventisette Aprile 19/R close to Piazza San Marco and near to the EUI office BUONTALENTI and the UNICEF offices. From BUONTALENTI and UNICEF the office in Via Antonio Cocchi, 18 is easily reachable in about 10 minutes by bus number 7 from Piazza San Marco. You get out at the bus stop Volta Ferraris almost in front of the office.
WORKING HOURS
We are open 7 days a week from 9 am to 9 pm. Opening hours in Ventisette Aprile are Tuesday morning, Wednesday and Friday afternoon. Opening hours in Via Antonio Cocchi are Monday, Thursday, Saturday and Sunday full-time, Tuesday afternoon, Wednesday and Friday morning. In Via Antonio Cocchi there is also an emergency service after 9 pm available. The working hours are weekly updated on our website. Eventually absences are announced early enough on our website.
APPOINTMENTS
Appointments can be booked 24 h online through the button below. First choose one of the offices or telemedicine for a video consultation then the service you want to book. If you need help with the online booking or if you need an urgent appointment after our working hours plaese call +39.331.8257330.
HOMECALLS
Homecalls can be done in the areas of Fiesole, Campo di Marte/ Le Cure and the City Center if the appointments in the offices permits it. They are only for cases in which the patient is not able to come to the office. Please pay attention that the supplement for the a home visit often is not covered by the insurance. For home calls please call: +331.8257330.
VIDEO AND CHAT CONSULTATIONS
Video and Chat Consultations need to be payed in advance. You will get a payment link sent by e-mail. After payment you will get a second link to connect to the video consultation.
TAKING BLOOD AND OTHER SAMPLES
It is possible to take blood and other samples to be analized in a lab in the office in Via Antonio Cocchi 18.
Most of the exams require a prompt processing of the samples in the laboratory, and that the patient is sober since 8-12 hours. Thus the blood needs to be taken within 10 am from Monday to Friday.
For other exams the samples can be stored cooled for 24 – 48 hours. In these cases, the samples can be also taken in the afternoon or evening.
When you book the appointment we ask you to choose a service with “taking blood sample” and to specify the kind of exam you wish to do in the field “note”.
The collaborating lab needs to be informed about the sample taking one day before. Thus the appointments for or with “taking blood samples” need to be booked at least 24 hours before.
The staff of the collaborating lab will collect the samples.
The patient pays the requested exams directly to the exsecuting lab by bank transfer and receives invoice and results by e-mail from the diagnostic center.
Dr Kurpanik issues the prescription for the exams to be refunded by the insurance. For any problem please ask Dr Kurpanik or directly the lab.
Dr Kurpanik provides also painless blood sample taking for children in a comforting setting. This service is also available for children who are followed by another physician.
It’s not obbligatory to take blood samples in the office of Dr Kurpanik. Who prefers, can do it in another diagnostic center of his choice with the prescription from Dr Kurpanik.
Taking blood or other samples is not provided in the office in Ventisette Aprile.
The collaborating lab offers reduced fees for EUI members and students/ members of other schools and universities.
ANNUAL CHECK-UP
It’s possible to do the annual health check up in the office in Via Antonio Cocchi 18 with ECG and blood taking within the same appointment. The results can be discussed later in a video consultation which needs to be booked separately when all results are available.
By request there can be also done a lung function test (spirometry), for example after recovery from COVID-19 or for who suffers from asthma.
PRESCRIPTIONS, REFERRALS AND MEDICAL CERT.
Prescriptions, referrals and medical certifications are legal documents and can be issued only within a consultation. If these documents in exceptional cases are issued without an appointment the cost is € 30 for prescriptions and referrals and € 40 for doctor’s notes for sickness. Other certificates can have a higher fee.
MEDICAL RECORD
All our patients have access to their medical record. When a new record is created the patient gets a notification by e-mail and can create his/ her new password. The medical record is data protected and secure. Only the patient and the doctor has access to the record.
PRICES
|
SERVICE |
WORKING DAY |
WORKING DAY |
WEEKEND OR HOLIDAY |
|
Consultation office 30 min. Students, pre-PhD (EUI/ESE/ERASMUS/other) |
€ 45,00 |
€ 50,00 |
€ 65,00 |
|
Consultation office 30 min. Staff, post-doc (EUI/ESE/UNICEF/UN) |
€ 60,00 |
€ 70,00 |
€ 90,00 |
|
Consultation office 30 min. Cigna |
€ 0,00 |
€ 0,00 |
€ 20,00 |
|
Video consultation 30 min. Students, pre-PhD (EUI/ESE/ERASMUS/other) |
€ 45,00 |
€ 50,00 |
€ 65,00 |
|
Video consultation 30 min. Staff, post-doc (EUI/ESE/UNICEF/UN) |
€ 60,00 |
€ 70,00 |
€ 90,00 |
|
Video consultation 30 min. Cigna |
€ 0,00 |
€ 0,00 |
€ 20,00 |
|
Pediatric consultation/videoconsultation – 40 min. |
€ 70,00 |
€ 80,00 |
€ 100,00 |
|
Pediatric consultation/videoconsultation – 40 min. Cigna |
€ 0,00 |
€ 0,00 |
€ 20,00 |
|
Chat consultation 20 min. Students, pre-PhD (EUI/ESE/ERASMUS/other) |
€ 45,00 |
€ 45,00 |
€ 50,00 |
|
Chat consultation 20 min. Staff, post-doc (EUI/ESE/UNICEF/UN) |
€ 50,00 |
€ 55,00 |
€ 65,00 |
|
Chat consultation 20 min. Cigna |
€ 0,00 |
€ 0,00 |
€ 10,00 |
|
Outpatient surgery 50 min. Students, pre_PhD (EUI/ESE/ERASMUS/other |
€ 100 – 150 |
€ 150 -200 |
€ 200,00 |
|
Outpatient surgery 50 min. Staff, post-doc (EUI/ESE/UNICEF/UN) |
€ 100 – 150 |
€ 150 -200 |
€ 200,00 |
|
Outpatient surgery 50 min. Cigna |
€ 0,00 |
€ 0,00 |
€ 50,00 |
|
Psychosomatic consultation 60 min. Students, pre-PhD (EUI/ESE/ERASMUS/other) |
€ 70,00 |
€ 80,00 |
€ 100,00 |
|
Psychosomatic consultation 60 min. staff, post-doc (EUI/ESE/UNICEF/other) |
€ 80,00 |
€ 90,00 |
€ 150,00 |
|
Psychosomatic consultation 60 min. Cigna |
€ 0,00 |
€ 0,00 |
€ 50,00 |
|
Home Call Students, pre-PhD, (EUI/ESE/UNICEF/other) |
€ 120,00 |
€ 150,00 |
€ 200,00 |
|
Home Call Students, staff, post-doc (EUI/ESE/UNICEF/other) |
€ 120,00 |
€ 150,00 |
€ 200,00 |
|
Home Call Cigna |
€ 60,00 |
€ 60,00 |
€ 80,00 |
|
ECG 30 min. Students, pre-PhD (EUI/ESE/ERASMUS/other) |
€ 40,00 |
€ 50,00 |
€ 60,00 |
|
ECG 30 min. Staff, post-doc (EUI/ESE/UNICEF/UN) |
€ 40,00 |
€ 50,00 |
€ 60,00 |
|
ECG 30 min. Cigna |
€ 0,00 |
€ 0,00 |
€ 0,00 |
|
Spirometry 40 min. Students, pre-PhD (EUI/ESE/ERASMUS/other) |
€ 60,00 |
€ 70,00 |
€ 80,00 |
|
Spirometry 40 min. Staff, post-doc (EUI/ESE/UNICEF/UN) |
€ 70,00 |
€ 80,00 |
€ 90,00 |
|
Spirometry 40 min. Cigna |
€ 0,00 |
€ 0,00 |
€ 0,00 |
|
Covid test 20 min. Students, pre-PhD (EUI/ESE/ERASMUS/other) |
€ 25,00 |
€ 30,00 |
€ 40,00 |
|
Covid test 20 min. Staff, post-doc (EUI/ESE/UNICEF/UN) |
€ 25,00 |
€ 30,00 |
€ 40,00 |
|
Covid-test 20 min. Cigna |
€ 0,00 |
€ 0,00 |
€ 0,00 |
|
Ear rinsing one side 40 min. Students, pre-PhD (EUI/ESE/ERASMUS/other) |
€ 70,00 |
€ 80,00 |
€ 90,00 |
|
Ear rinsing one side 40 min. Staff, post-doc (EUI/ESE/UNICEF/UN) |
€ 70,00 |
€ 80,00 |
€ 100,00 |
|
Ear rinsing one side 40 min. Cigna |
€ 0,00 |
€ 10,00 |
€ 20,00 |
|
Ear rinsing both sides 50 min. Students, pre-PhD (EUI/ESE/ERASMUS/other) |
€ 80,00 |
€ 90,00 |
€ 100,00 |
|
Ear rinsing both sides 50 min. Staff, post-doc (EUI/ESE/UNICEF/UN) |
€ 80,00 |
€ 90,00 |
€ 110,00 |
|
Ear rinsing both sides 50 min. Cigna |
€ 0,00 |
€ 10,00 |
€ 30,00 |
|
Sport certificate (non agonistico) with ECG 40 min. Students, pre-PhD |
€ 80,00 |
€ 90,00 |
€ 100,00 |
|
Sport certificate (non agonistico) with ECG 40 min. Staff, post-doc |
€ 80,00 |
€ 90,00 |
€ 120,00 |
|
Sport certificate (non agonistico) with ECG 40 min. Cigna |
€ 0,00 |
€ 0,00 |
€ 20,00 |
|
Med. Certificate for driving licence 30 min. Students, pre-PhD |
€ 50,00 |
€ 60,00 |
€ 70,00 |
|
Med. Certificate for driving licence 30 min. Staff, post-doc |
€ 60,00 |
€ 70,00 |
€ 80,00 |
|
Med. Certificate for driving licence 30 min. Cigna |
€ 0,00 |
€ 0,00 |
€ 20,00 |
|
Med. Certificate for employer/ abroad stay 40 min. Students, pre-PhD |
€ 50,00 |
€ 60,00 |
€ 70,00 |
|
Med. Certificate for employer/ abroad stay 40 min. Staff, post-doc |
€ 60,00 |
€ 70,00 |
€ 80,00 |
|
Med. Certificate for employer/ abroad stay 40 min. Cigna |
€ 0,00 |
€ 0,00 |
€ 20,00 |
All services are offered in English, Italian, German, Spanish and Polish and include a short medical report for the insurance and the family doctor in the home country.
The registration on our website is optional and free of charge and allows you to have access to your online medical record anytime and anywhere.
SEE ALL AVAILABLE SERVICES
Dr. Silvia Kurpanik, MD
Medical Association Florence Nr. 13121
Via Antonio Cocchi, 18 – 50131 – Florence
Via 27 Aprile, 19R – 50129 Florence
Mobile: +39.331.8257330
VAT:IT06155210484
WORKING HOURS
Every day from 9 am to 9 pm.
Visit in in Florence by appointment.
BOOKING
e-Health Institute Videoconsultation
ISO 27001 certified
USEFUL LINKS
European Emergency number: 112
Italian Department of Health
Municipality of Florence
Pharmacies on duty
Expats in Florence
Erasmus+
EUROPEAN AWARDS IN MEDICINE 2022
WINNER IN FAMILY MEDICINE
NOMINATED FOR GERMAN MEDICAL AWARD 2019
